Assistant Chief William Lounsbury
Proudly serving the City of Danbury Fire Department Since 1991
Danbury Telestaff Administrator
City of Danbury Telestaff Administrator
Managing Workforce Telestaff for
Danbury Fire and Danbury Police
with system integration coordination
with city of Danbury Finance Department
Welcome
Who is William Lounsbury ?
William aka Bill
Bill Lounsbury is a career firefighter, operations executive, and technology-forward public safety leader whose service began in 1986 with the Ridgefield, Connecticut Fire Department. In 1991, he transitioned to the Danbury Fire Department, where he steadily rose through the ranks while becoming a trusted innovator in operations, staffing systems, and data-driven decision-making.
Early in his career, Bill led the development of a citywide map index that significantly enhanced Danbury’s emergency response capabilities. By integrating AutoCAD mapping files with 911 center database records, he created a hardcopy map book system that served as a critical step toward the department’s eventual transition to a modern computer-aided dispatch (CAD) system.
Promoted to Fire Lieutenant in 2003, Bill continued to lead high-impact projects, culminating in his promotion to Fire Captain in 2012. Just days into the role, he was tasked with coordinating staffing operations for Hurricane Sandy—navigating outdated tools including paper-based payroll, Excel staffing rosters, and a DOS-based RMS platform.
Recognizing Bill’s strength in systems thinking and technical execution, the Fire Chief assigned him to co-lead Danbury's transition to UKG Telestaff. He became the department’s subject matter expert, overseeing the successful replacement of its legacy system. Telestaff has been serving the Danbury Fire Department since 2013, and the Danbury Police Department since 2018, streamlining scheduling, payroll integration, and compliance reporting.
In 2018, Bill was promoted to Deputy Fire Chief, commanding a full platoon of 24 firefighters across five engines, a ladder company, heavy rescue, and tactical support unit.
In 2021, he was promoted to Assistant Fire Chief, where he is second in command, embracing and executive role, oversees the department’s $22 million operating budget, manages citywide operations, and continues to serve as the primary administrator of Telestaff for both the Police and Fire Departments.
Chief Lounsbury is a graduate of the Fire Service Executive Development Institute (FSEDI), a nationally recognized, year-long leadership program, which he completed in March 2023.
As a recognized leader in workforce systems and data integration, Bill has presented at three UKG Annual Conferences and the Fire-Rescue International (FRI) Conference, sharing insights on public safety staffing modernization, performance reporting, and workforce optimization.
📊 Data & Analytics Expertise
In parallel with his leadership role, Bill has developed deep expertise in Power BI, SQL, and Google BigQuery—empowering public safety agencies to convert raw Telestaff data into powerful dashboards and actionable intelligence. With his unique blend of frontline fire service knowledge and technical analytics capability, he now offers consulting, dashboard development, and training services tailored specifically for agencies using UKG Telestaff.
Public Speaking
Bill has great enthusiasm for the Telestaff product and has eagerly shared his passion through numerous webinars and live presentations.
Bill has been a guest speaker at numerous local to Connecticut meetings and Telestaff gatherings.
Nationally, Bill has presented at:
Kronosworks 2017 - A discussion on how Telestaff changed the way the City of Danbury schedules Fire Personnel
Kronosworks 2018 - Applying User Defined Fields to Recognize Acting Officer Candidates
UKGWorks 2020 (Virtual Platform presentation) - Managing Public Safety Scheduling and Reporting Requirements During a Crisis
Fire Rescue International - Oct 21, 2020
Route Fifty - Efficiency in Critical Times: A Virtual Platform Presentation
Bill is currently preparing a presentation for a UKG workshop in July 2025, as well as a tentative plan to present at the annual UKG Aspire Conference in Las Vegas in November 2025. His presentations will focus on Power BI Dashboards and Google Big Query